"What is the difference between the crisis that brings the protagonist to her knees and the climax?"
Then she briefly relates a beginning with unusual characters and a protagonist with a concrete and relatable goal. Good start.
She then jumps to a description of one of the scenes she's confused about. It's a classic crisis, the kind that makes the hairs on the back of your neck stand on end. This is where the protagonist is attacked and brought to her knees. She dies to whom she has always been, never to return to innocence. Terrific crisis.
Next is a classic threshold of understanding and personal insight. (Dori for her mother)
The story ends with an easy though satisfying climax where the transformed protagonist stands firm in her own, newly found or rediscovered personal power and makes the right choice. (Dori's refusal).
The key scenes are always there though often difficult to peel apart from all the words until a writer stands back and sees each scene in relationship to all the other scenes on a Plot Planner.
To familiarize yourself with the Universal Story and the basic plot terms in the above blog post:
1) Read The Plot Whisperer: Secrets of Story Structure Any Writer Can Master (Now also as a Kindle edition)
2) Watch the Plot Series: How Do I Plot a Novel, Memoir, Screenplay? on YouTube. A directory of all the steps to the series is to the right of this post. 27-step tutorial on Youtube
3 Watch the Monday Morning Plot Book Group Series on YouTube. A directory the book examples and plot elements discussed is to the left of this post.